ANNE C WOODLEN ___ email@example.com
501 S. Crouse Ave., Syracuse NY 13210
July 20, 2012
Visiting Nurse Association
1050 W. Genesee St.
Syracuse NY 13204
I have been a patient of the VNA for about a year. Sharon has been my nurse. I have a lot of stuff wrong with me so Sharon came today for an emergency visit. Lately I’ve been having trouble thinking clearly and, among other things, my glucose was 350.
Sharon was talking rapidly, asking me things I didn’t understand, and telling me things I couldn’t remember. I got overwhelmed and snapped at her. Why didn’t she just think, “Okay, Anne can’t deal with this. I’ll follow up with her doctor or Health Care Proxy?” Instead, she started lecturing me on proper behavior. She’s been my nurse for year. She knows I know how to behave. Why did she scold me? Why didn’t she just understand that I’m too sick to cope?
I told her to leave, which she did, then a couple minutes later I got a call from Amor B. [a ranking authority at the VNA], who immediately told me that Sharon wouldn’t be coming back and I am terminated and blah blah blah. I couldn’t follow all she was telling me.
I asked her if I could please explain and she said NO!
What is wrong with you people? This is America. There are two sides to every story. What kind of people do you employ who won’t even listen to the other side? You think your employees don’t ever do anything wrong?
I trusted you. Now, your nurse puts her feelings ahead of her patient’s needs, and then your administrator puts the nurse ahead of the patient. Why didn’t anybody say, “Why is Anne acting this way? What’s wrong with her?”
Nobody’s ever given me any warning that I might get terminated and I don’t think it’s fair to terminate me without warning. What kind of sissies are you that when the going gets rough, you quit on me? I haven’t quit on you, despite provocation.
Anne C Woodlen
Cc: Dr. James Tucker
Dr. Steve Wechsler