Today, July 2, I received a letter from Upstate University Hospital dated June 26. Herewith an exact facsimile:
Dear Ms. Woodlen:
Please have this serve as notification that we are in receipt of your correspondence to Dr. Gregory Eastwood [https://annecwoodlen.wordpress.com/2014/06/18/to-dr-eastwood-interim-president-upstate/ and https://annecwoodlen.wordpress.com/2014/06/22/to-dr-eastwood-interim-president-upstate-part-ii/%5D dated June 18, 2014 of which we received on June 24, 2014 regarding several concerns you have had while being seen in the Rheumatology Clinic at University Health Care Center (UHCC).
We will be conducting a review of your concerns and will respond to you within thirty (30) working days. If you have any further questions or concerns I encourage you to contact me at . . .
Karen A. Wentworth, M.S.W., Director
PATIENTSfirst! Patient Relations & Guest Services
My “several concerns” included Neuroimmunology, Adult Medicine, the Joslin Diabetes Center, and the Nephrology Clinic, in addition to the Rheumatology Clinic. Oh well, maybe Ms Wentworth didn’t read the whole letter.
Then, a couple of minutes after I read her letter, I got a phone call from Joslin Diabetes Center offering to have Dr. Kelly see me this afternoon. Two problems with that: Medicaid transportation requires three days’ notice, and this afternoon I have an appointment with The Good Doctor, and I will never give up a guaranteed platinum appointment to take a chance on an unknown.
So the clinical manager says Dr. Kelly will be on vacation next week, and we’ll work on something for later.
I have no editorial comment to make.