Good afternoon Ms. Woodlen,
We are aware of the unfortunate that occurred yesterday and are thankful that there were no injuries to anyone at the site. One of our experienced maintenance team members responded to the emergency call and completed a conference call with the entire management team, including myself following the safe end to the emergency. I’m sure that it was an upsetting situation for all our residents and must have been frightening to see the smoke past your window. Please allow me the opportunity to respond to your other inquiries as follows:
It is unfortunate that one of the two site elevators is out of service and will remain out of service for a while longer as the repairs required are rather extensive and took a tremendous amount of time and effort to trouble shoot and identify. Sadly, the repair is going to necessitate removing the elevator car, digging out the elevator pit to some extent and replacing equipment. We are trying to schedule the repairs so that it disrupts the residents as little as possible (it is going to be quite noisy and labor intensive). Engineers are currently finalizing the scope of work so that we can proceed with the repair/replacement.
The front door of the site is functional, however, it does have a broken opener, which means that the door needs to be pulled closed. There is signage on the door providing instructions as to temporary door operations until the repair can be finalized. The new opener was ordered on March 24, 2015, the day that the service technician responded to the site, which was the same day the issue was reported to the office. Due to the 4 week lead time for the part required to restore the door to full operation it will be arriving this Friday (4/24) and will be installed the same day.
We share your frustration about our inability to find qualified candidates for the vacant porter position. Of the 87 applicants who applied for the position only 7 were either eligible for consideration or completed the applicant process. We are aggressively interviewing for the vacant porter position, but in the meantime we have a cleaning company who is coming to the site a few days a week to assist with the maintenance of the bathroom and hallways.
We take all our residents’ concerns, suggestions and comments seriously. As you may recall, Ms. Betty Perry, Regional Manager flew up on February 11, 2015 to personally meet with you and other members of the Tenants Action Council to discuss your concerns and to find amicable resolutions to your comments. During this meeting, we discussed among other items, snow removal and the transit buses that service McCarthy Manor resident, the heating expense experienced by some residents and the resident pond located in the lobby. As a reminder of items discussed, please see the following.
This winter has been especially difficult to the severity and length of the storms and the extreme frigid temperatures that simply did not allow a thaw to occur during the various storms. The maintenance team worked diligently to ensure snow removal was performed timely and adequately, but there were times during the middle of the night where we had to allow the maintenance team members to rest before reporting back to work in the early morning hours to resume snow and ice removal. We acknowledged that this may have been inconvenient for a few residents who walk their pets in the middle of the night and provided some alternative recommendations.
We called all the various transport buses that service McCarthy Manor and confirmed that all providers found the snow removal was adequate and did not prohibit their ability to service our residents. We did have a few drivers state that because we offer a larger transport area at the back of the building, they have chosen to use the rear of the building to address safety concerns. This is driver call and we cannot mandate a third party service providers’ protocol.
As we advised you previously, we acknowledge that the pond area is in need of a cohesive and managed plan. We did locate an experienced person in interior fish ponds and have secured his services to address our pond issues. He has inspected the pond and will be forwarding us his recommendations to address the odor that is occasionally occurring in the lobby. Upon his rehabilitation of the pond, we will be advising residents that their personal efforts to decorate the pond area will have to stop so that we can manage the pond from the management office in a manner that is tasteful and appropriate for interior ponds.
We work with all our agency and municipal partners to ensure our residents are provided the best possible service and will continue to strive to meet your expectations. As always, you are welcome to reach out to the McCarthy Manor management team and will be happy to communicate with you to provide you responses and/or the status of any concern or suggestion you may bring to us.